PilotsEYE.tv

FAQ & Links

Questions et réponses

FAQ – Frequently Asked Questions

Where can I get more information?

Discuss PilotsEYE.tv with others @: http://pilotseye.tv/forum/
Visit our You Tube Channel @: http://www.youtube.com/pilotseye (HD-Trailer)
Follow us on Twitter: @pilotsEYE

Or you ask our producer directly: ta@pilotseye.tv (be warned, though, the reply might not be immediate)

 

For press releases and free review copies, please send an email with your press credentials to: presse@pilotseye.tv

 

I would like to select my own / a different CAMERA ANGLE

While we had initially planned to offer the option of different camera angles, we had to decide against it. Due to the fact that every single camera angle’s data stream has to share a finite amount of bandwidth with other concurrent streams, the resulting loss of quality simply would have been too significant.

How can I buy the films from OUTSIDE the EU?

PilotsEYE.tv episodes can be purchased online via Amazon.de and Amazon.uk. Both ship our episodes to almost every corner of the world, albeit with potentially higher shipping rates. More Info about shipping rates out of germany.

Clicking on the desired film in the “Flight Paths” section, will automatically forward you to the corresponding amazon order site for your language.

Regarding the PilotsEYE.tv Logo: Is there a potential for “Burn In” on Plasma oder TFT Displays?

The PilotsEYE.tv logo, situated in the lower left corner, is highly transparent, the picture being displayed behind it “bleeding through”. As such, the logo does not pose a threat of “burn in” like the static logos of many regular TV channels might do.

So, if you don’t have “burn in” problems watching regular TV, we promise you will not have any problems with our logo.

Is there a TV-channel that airs complete episodes?

As of right now, only PilotsEYE.tv’s HD trailers can be seen on TV. They are featured on the following three channels: Astra HD, Astra HD+, and Luxe TV.

But with more and more episodes releasing, there will be regular TV airings soon.

Subscribe to our Newsletter and we will keep you updated.

Will there be other SUBTITLES besides English and German

Currently, we only offer English, German and (beginning) French subtitles. But as soon as we see a chance to successfully enter new markets, appropriate translations (subtitles) will follow.

What LANGUAGE do the pilots speak in your films?

During “flight procedures”, they talk in English, the international language of aviation. This is mandatory for flight crews all over the world.

During their personal conversation, however, the crew will revert to their native German, for which we provide you with English subtitles.

(Update 2015 – we constantly add languages as French, Spanish and Chinese, so far.

Will I be able to play your films on NTSC equippment?

Most of the time.

  • They will not play on regular (older) NTSC DVD-Players.
  • Our PAL Films (1080p25 and 576i50) will always play on Computers.
  • They mostly play on Playstations
  • They mostly play on regular Blu-ray Players with 25p
    (25 frames progressive)
  • Almost every Flat screen can handle these European framerates.

For technical interested: The framerate for NTSC Films is 60 frames interlaced or 30 frames progressive. The framerate for PAL is 50 frames interlaced or 25 frames progressive. Flatscreens can display both rates but (cheaper) players sometimes read only NTSC.

How can I stay informed?

The easiest way would be to subscribe to one of these channels:

YouTube Channel: http://www.youtube.com/pilotseye
Facebook: http://facebook.com/pilotseye
Twitter: http://twitter.com/pilotseye

PS: If you are member of press and would like to cover our series, feel free to drop us a note at: mailto:presse@pilotseye.tv

When will the episodes “Corfu” and “Capetown” be available on disc?

Both episodes are only available as VoD (Video on Demand) via Vimeo.

Watch the Corfu episode

Watch the Capetown episode

Will the two first episodes “San Francisco 01” and “Northpole” be released on HD/Blu-ray?

Recorded on HD DVD-ROM (WMV9), both episodes were shot and produced before we knew, which High-Definition format would win the race. We are considering to re-release the episode “North Pole” – with additional footage from 2008 – on Blu-ray, as soon as our production plan will allow for it.

But rest assured: all future PilotsEYE.tv episodes will always be released on both DVD and Blu-ray and Video on Demand.

What if I purchased the wrong product? Is there an exchange policy?

Sure, if you have problems enjoying your product, we will exchange to DVD or Blu-ray or even into a Voucher for Video on Demand.

Contact us via eMail: ta (at) pilotseye.tv

And ship us the disc to

AignerMEDIA | Muenchener Str 14 | D-85540 Munich

Where in the world can I purchase the discs?

Almost in the whole world:

Amazon.de and Amazon.co.uk are shipping almost worldwide. Here is more info from Amazon Germany.

Will there be other SUBTITLES besides English and German?

As PilotsEYE.tv is successfully expanding to new markets, appropriate translations and subtitles will be made available. Currently, all our films feature English and German subtitles, with French and Spanish being featured in several select productions.

Will I be able to play your films on USA (NTSC) equipment?

Due to the differences in format and the often lacking features of older equipment, we cannot guarantee that our discs will play on any NTSC equipment. Here’s what you need to know:

  • Our PAL Films (1080p25 and 576i50) will always play on Computers.
  • They will almost always play on Playstations
  • They will almost always play on regular Blu-ray Players with 25p
    (25 frames progressive) output
  • Almost every Flat screen can handle any frame rate
  • But they will not play on older NTSC DVD-Players.

The technical details: The standard frame rate for NTSC films is 60 frames interlaced, or 30 frames progressive. The standard frame rate for PAL is 50 frames, interlaced or 25 frames, progressive. Flat screen TVs can usually display both frame rates, but cheaper or older model players sometimes read only NTSC.

(2015 Update) Beginning with the Episode No.15 Airlounge, all our Blu-ray discs are 1080p24 – which will play “worldwide” since it is the official Cinema-Framerate.

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